Privacy Policy

1. Definitions

In this Privacy Policy, the following terms carry the meanings defined below unless the context clearly requires otherwise:

• "rsgame," "we," "us," "our" — the operating entity behind the website at https://rsgame.cam and all associated digital services and interfaces.
• "Player," "you," "your" — any individual who visits the rsgame website, registers an account, or uses any rsgame service.
• "Personal Data" — any information that identifies or could reasonably be used to identify a living natural person, directly or indirectly (e.g., name, national ID number, email address, IP address, device identifier).
• "Processing" — any operation performed on Personal Data, including collection, storage, organization, retrieval, use, disclosure, or deletion.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data; rsgame acts as Data Controller with respect to all player data collected through the platform.
• "Data Processor" — a third party that processes Personal Data on behalf of rsgame under a written data-processing agreement.
• "KYC" — Know Your Customer; the identity and address verification process mandatory for withdrawals and certain account features.
• "Cookie" — a small text file placed on your device by our website to store session information, preferences, or tracking data.
• "Platform" — the rsgame website, mobile-optimized web interface, and all APIs and digital services accessible under the domain rsgame.cam.

2. Data Controller

rsgame operates as the Data Controller for all Personal Data collected through the Platform. As Data Controller, rsgame is responsible for ensuring that your Personal Data is processed lawfully, fairly, and transparently, and that appropriate technical and organizational safeguards are maintained at all times.

For all privacy-related inquiries, requests, or complaints, you may contact our dedicated Data Protection contact at:

• Email: [email protected] (please include "Privacy Request" in the subject line)
• Response Commitment: We acknowledge all privacy requests within 48 hours and aim to resolve them within 30 calendar days.

3. Data We Collect

rsgame collects only the data that is necessary to provide our services, comply with legal obligations, and protect the integrity of the platform. We follow a principle of data minimization — we do not collect information beyond what is genuinely required for a stated purpose.

4. How We Collect Your Data

rsgame collects Personal Data through the following channels:

4.1 Directly From You

• When you complete the registration form and create an account;
• When you submit KYC documents for identity and address verification;
• When you initiate a deposit or withdrawal via your bank account or e-wallet;
• When you contact our support team via live chat, email, or WhatsApp;
• When you participate in promotions, surveys, or bonus claim processes;
• When you update your account profile or communication preferences;
• When you voluntarily apply responsible gaming tools such as deposit limits or self-exclusion.

4.2 Automatically Through Platform Use

• Session and log data generated when you browse, log in, or interact with the Platform;
• Cookies and similar tracking technologies (see Section 11 for full details);
• Geolocation data inferred from your IP address to detect your general region within Indonesia;
• Device fingerprinting data used to detect suspicious login attempts or multiple-account abuse.

4.3 From Third Parties

• Identity verification data returned by our KYC service providers following document checks;
• Transaction confirmation data received from Indonesian banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) to confirm deposit and withdrawal status;
• Fraud-signal data from our payment security partners and anti-money laundering screening services;
• Publicly available sanctions and politically exposed persons (PEP) screening databases.

5. Legal Basis for Processing

rsgame processes your Personal Data on the following legal bases, applied according to the specific purpose of each processing activity:

• Contractual Necessity: Processing required to fulfil our agreement with you as a registered player — including account creation, payment processing, and customer support;
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC identity verification, anti-money laundering (AML) record-keeping, and fraud reporting;
• Legitimate Interests: Processing carried out for rsgame's legitimate business interests that do not override your fundamental rights — including platform security, fraud prevention, product analytics, and responsible gaming monitoring;
• Consent: Processing based on your freely given, specific, and informed consent — including sending marketing communications and promotional offers. You may withdraw consent at any time by contacting support or updating your communication preferences in your account settings.

6. How We Use Your Data

rsgame uses your Personal Data for the following specific and defined purposes:

6.1 Account Management

We use your identity and contact data to create and maintain your player account, authenticate your login sessions, enforce our single-account policy, and communicate important account-related notifications such as security alerts, password resets, and verification requests.

6.2 Payment Processing

Your financial data — including your registered bank account details with BCA, BRI, BNI, Mandiri, CIMB Niaga, or your e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) — is used exclusively to process deposits, execute withdrawal requests, and confirm transaction status. We do not store full bank account passwords or internet banking credentials.

6.3 Identity Verification and Compliance

KYC document data is used to verify that you are who you claim to be, that you are at least 21 years of age, and that your account activity is consistent with your declared identity. This data is also used to fulfill our anti-money laundering (AML) screening and record-keeping obligations under internationally recognized compliance frameworks.

6.4 Platform Security and Fraud Prevention

Technical and behavioral data — including IP addresses, device identifiers, session logs, and betting patterns — is analyzed to detect and prevent unauthorized access, account takeover attempts, bonus abuse, multi-accounting, match-fixing, and other forms of fraudulent or prohibited activity.

6.5 Responsible Gaming

We monitor behavioral data, including session duration, deposit frequency, and wagering patterns, to identify players who may be showing signs of problem gambling. This monitoring enables our team to proactively offer responsible gaming resources, enforce self-imposed limits, and fulfill our duty of care to vulnerable players. Full details are available on our Responsible Gaming page.

6.6 Customer Support

Communications data from live chat, email, and support ticket interactions is used to resolve your queries, improve support quality through training, and maintain records of dispute resolution outcomes.

6.7 Marketing Communications

With your explicit consent, we may use your contact data to send promotional offers, bonus announcements, and news about new platform features. You may opt out of marketing communications at any time without affecting your ability to use the platform. Opt-out requests are processed within 5 business days.

6.8 Platform Improvement and Analytics

Aggregated and anonymized behavioral data is used to understand how players navigate the platform, which game categories (sports betting, live casino, slot games, togel) are most popular, and where user experience improvements can be made. This analytics processing does not identify individual players.

7. Data Sharing & Disclosure

rsgame does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes. We share your data only in the following defined circumstances:

7.1 Service Providers (Data Processors)

We engage carefully vetted third-party service providers who process data on our behalf under strict contractual terms. These include:

• KYC and identity verification providers — to validate documents and confirm player identity;
• Payment processors and banking partners — to facilitate deposits and withdrawals through Indonesian banks and e-wallets;
• Fraud prevention and AML screening services — to screen transactions and player profiles against sanctions lists and risk indicators;
• Game technology providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, who may receive anonymized session data for game auditing purposes;
• Customer support platform providers — to power our live chat and ticketing systems;
• Cloud infrastructure providers — who store and process platform data on secure servers under data-processing agreements.

7.2 Legal and Regulatory Disclosure

rsgame may disclose Personal Data to law enforcement agencies, regulatory authorities, courts, or government bodies where we are legally required to do so, where disclosure is necessary to protect the rights, property, or safety of rsgame or other players, or where we are responding to a valid legal process such as a court order or statutory demand.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of rsgame's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. We will notify registered players via email before any such transfer takes effect and will ensure the receiving entity commits to privacy standards consistent with this Policy.

8. International Data Transfers

As a platform serving Indonesian players on internationally hosted infrastructure, some of your Personal Data may be transferred to and processed in countries outside Indonesia. rsgame takes the following measures to ensure that such transfers are conducted safely and lawfully:

• We transfer data only to service providers located in jurisdictions that maintain adequate data protection standards;
• Where transfers occur to jurisdictions without a formal adequacy determination, we implement appropriate safeguards such as standard contractual clauses, binding corporate rules, or equivalent contractual protections;
• All third-party data processors who receive transferred data are bound by contractual obligations to maintain security standards consistent with or exceeding those applied by rsgame;
• rsgame maintains a record of all international data transfers and the corresponding safeguards applied, available to players upon written request.

Your continued use of the rsgame platform constitutes acknowledgment that your data may be processed internationally under these safeguards.

9. Data Retention

rsgame retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Anonymized data may be retained indefinitely for aggregated statistical analysis without any ability to re-identify individual players.

10. Security Measures

rsgame employs a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:

10.1 Technical Safeguards

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption at rest for all stored Personal Data and KYC documents;
• Firewalls and intrusion detection systems monitoring platform traffic 24/7;
• Multi-factor authentication (MFA) for all administrative access to backend systems containing player data;
• Regular penetration testing conducted by independent third-party security firms;
• Automated anomaly detection to flag unusual login patterns, bulk data access, or suspicious API calls.

10.2 Organizational Safeguards

• Strict role-based access control — staff can only access the minimum data required for their specific job function;
• Mandatory privacy and security training for all personnel with access to player data;
• Confidentiality agreements binding all employees, contractors, and service providers;
• A documented data breach response plan with clear escalation procedures and a commitment to notify affected players within 72 hours of discovering a significant breach.

11. Cookies & Tracking Technologies

rsgame uses cookies and similar technologies to operate the platform, enhance your experience, and analyze usage patterns. The following types of cookies are used:

11.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. Without these cookies, you would not be able to log in, navigate between pages, or use core platform features.

11.2 Performance and Analytics Cookies

These cookies collect anonymized data about how players use the platform — which pages are visited most, where players encounter errors, and how long sessions last. This data helps us continuously improve platform performance and user experience. These cookies do not identify individual players.

11.3 Functionality Cookies

These cookies remember your preferences — such as your preferred language display, notification settings, and last-used payment method — to provide a more personalized experience on return visits.

11.4 Fraud Prevention Cookies

Certain cookies contribute to our device fingerprinting and fraud detection systems, helping us identify suspicious login attempts, detect bot activity, and prevent unauthorized account access.

11.5 Managing Cookies

You may control cookies through your browser settings. Please note that disabling strictly necessary cookies will impair core platform functionality. Disabling other cookie types will not affect your ability to place bets or make transactions, but may reduce platform personalization. For detailed browser-specific instructions on managing cookies, consult your browser's help documentation.

12. Your Privacy Rights

As a player on the rsgame platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request" and your registered account email address.

• Right of Access: You may request a copy of all Personal Data we hold about you, together with information about how it is used and with whom it is shared. We will provide this within 30 days of a verified request;
• Right to Rectification: If any Personal Data we hold is inaccurate or incomplete, you may request that we correct or update it without undue delay;
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing was unlawful. This right is subject to overriding legal retention obligations (e.g., AML record-keeping requirements);
• Right to Restrict Processing: You may request that we restrict the processing of your data while a rectification request is pending or while a complaint is under review;
• Right to Data Portability: You may request your Personal Data in a structured, machine-readable format (e.g., CSV) to transfer to another service provider, where technically feasible;
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. Objections to marketing are honored immediately; objections to other processing will be assessed case by case;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

13. Protection of Minors

rsgame's services are strictly restricted to adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under 21 years of age. Age verification is a mandatory step in the account registration and KYC processes.

If rsgame discovers or is notified that a player is under the age of 21, we will:

• Immediately suspend the account and freeze all associated funds pending investigation;
• Void any bets placed and cancel any bonuses claimed during the period of underage access;
• Permanently close the account and, where legally required, report the incident to relevant authorities;
• Return any real-money deposits to the verified payment source, less any amounts already wagered, where permitted by law.

We encourage parents and guardians in Indonesia to use parental control software to restrict minors' access to online gambling platforms. If you believe a minor has accessed the rsgame platform using your payment details, please contact us immediately at [email protected].

14. Third-Party Services

The rsgame platform integrates with third-party game providers, payment processors, and technology services to deliver a complete gaming experience. While rsgame applies strict due diligence in selecting and contracting these partners, each third party operates under its own privacy practices for data it independently controls.

Game content provided by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft is delivered through embedded interfaces. These providers may collect anonymized technical data (e.g., game session identifiers) for game auditing and fairness certification purposes. They do not receive personally identifiable player data from rsgame unless required for regulatory audit purposes under contractual controls.

Payment services delivered through BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja are governed by each institution's own privacy policy and terms of service. rsgame receives only transaction confirmation data (success/failure status, amount, reference number) and does not gain access to your banking credentials or full account history through these integrations.

rsgame is not responsible for the privacy practices of third-party services operating independently of our platform. We encourage you to review the privacy policies of any third-party service you interact with.

15. Policy Amendments

rsgame reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, legal requirements, or regulatory guidance. The date of the most recent revision is displayed at the top of this document.

Where changes are material — meaning they significantly affect how we collect, use, or share your Personal Data, or affect your rights — we will notify registered players by email to their registered address at least fourteen (14) days before the changes take effect. Non-material updates (such as clarifications of existing practices or corrections of typographical errors) may be made without advance notice.

Your continued use of the rsgame platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and request account closure prior to the effective date.

We recommend reviewing this Privacy Policy periodically to stay informed of how rsgame protects your data. All previous versions of this Policy are available upon request by contacting [email protected].

16. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or rsgame's data-handling practices, please reach out through the following channels:

• Email: [email protected] — please use the subject line "Privacy Request" or "Privacy Complaint" for faster routing
• Live Chat: Available 24/7 through the rsgame platform — ask to speak with a privacy team member
• Response Time: Acknowledgment within 48 hours; full resolution target within 30 calendar days

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction or to seek independent dispute resolution through our licensing authority's player complaints mechanism.